Legal

Cookie Policy

This Cookie Policy explains how IVCRM uses cookies and similar tracking technologies when you visit our website or log into our SaaS dashboard platform, and how you can manage them.

Last Updated: August 20, 2026 Email: privacy@ivcrm.co.za Website: https://ivcrm.com

1. Overview

This Cookie Policy explains how IVCRM ("we," "us," or "our"), operated by Insight Venture (Pty) Ltd, uses cookies and similar tracking technologies when you visit our website or log into our SaaS dashboard platform. It outlines what these technologies are, why we use them, and your rights to manage them in accordance with the Protection of Personal Information Act (POPIA) and global data protection standards (GDPR).

2. What Are Cookies?

Cookies are small data files stored on your computer, tablet, or mobile device when you visit a website. They are widely used to ensure secure platform access, save user preferences, optimize application performance, and provide anonymous reporting insights.

3. Types of Cookies We Use

Essential / Strictly Necessary Cookies

  • Purpose: Required for core system functionality, user authentication, active dashboard sessions, and CSRF security verification.
  • Can be disabled? No. Disabling these will prevent you from logging in or using the IVCRM platform.

Functional Cookies

  • Purpose: Remember your localized choices and interface preferences (such as menu layouts, theme display modes, and workspace settings).
  • Can be disabled? Yes, though some custom user settings may reset upon refreshing.

Performance & Analytics Cookies

  • Purpose: Gather anonymized telemetry and interaction data to help us monitor server load, application speed, error logs, and overall user flow.
  • Can be disabled? Yes, without affecting platform security or access.

Marketing & Conversion Cookies

  • Purpose: Placed solely on our public marketing pages (never inside your private CRM workspace dashboard) to measure advertising campaign performance and referral channels.
  • Can be disabled? Yes.

4. Third-Party Integrations

Certain third-party service providers (e.g., payment gateways, external API channels, and embedded analytics tools) may set cookies through our site to execute secure transactions or process API interactions on your behalf.

5. How to Manage Your Cookie Choices

  • Consent Banner: You can update your preferences or decline non-essential cookies via the pop-up banner on our homepage.
  • Browser Controls: You can block, restrict, or delete cookies at any time through your browser settings (Chrome, Firefox, Safari, Edge).

6. Privacy & Data Protection

All personal data processed via tracking technologies complies with our master Privacy Policy and South Africa’s POPIA regulations. We do not sell, trade, or rent user data to third parties.

7. Contact Information

For any questions regarding our Cookie Policy or data privacy practices, please contact us:

  • Entity: Insight Venture (Pty) Ltd t/a IVCRM
  • Email: privacy@ivcrm.co.za
  • Location: Gauteng, South Africa