Legal

Terms & Conditions

Please read these Terms and Conditions carefully before using IVCRM. They govern your access to and use of the platform, its web application, API endpoints, WhatsApp automation engines, and subdomains.

Effective Date: August 20, 2026 Last Updated: August 20, 2026 Email: legal@ivcrm.com Website: https://ivcrm.com

1. Acceptance of Terms

By creating an account, accessing, or using IVCRM (including its web application, API endpoints, WhatsApp automation engines, and subdomains), you ("Tenant", "User", or "Customer") agree to be bound by these Terms and Conditions. If you are entering into this agreement on behalf of a company, you warrant that you have full legal authority to bind that entity.

2. Description of Services

IVCRM provides a cloud-based multi-tenant Customer Relationship Management (CRM) platform offering lead management, WhatsApp Business API messaging integrations, AI-generated marketing suites, SEO analytics gateway access, and referral tracking modules.

3. Account Registration & Security

  • Eligibility: You must be at least 18 years old or the legal age of majority in your jurisdiction to register.
  • Credentials: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
  • Unauthorized Access: You must notify IVCRM immediately at legal@ivcrm.com upon discovering any unauthorized use or security breach involving your account.

4. Acceptable Use & Compliance Rules

You agree NOT to use IVCRM to:

  1. 1 Spam & Unsolicited Messaging: Send unsolicited messages or harvest contact lists in violation of POPIA, the US CAN-SPAM Act, European ePrivacy Directives, or Meta’s WhatsApp Business Messaging Policies.
  2. 2 Illegal Content: Upload, store, or transmit content that is defamatory, fraudulent, obscene, infringing on intellectual property, or promotes illegal activities.
  3. 3 System Abuse: Attempt to bypass multi-tenancy isolation filters, perform vulnerability scans, execute reverse-engineering, or launch denial-of-service attacks against IVCRM infrastructure.
  4. 4 Third-Party API Abuse: Violate terms of service imposed by connected APIs (including Meta/WhatsApp, Google, TikTok, or OpenRouter/OpenAI).

Violation of Acceptable Use policies warrants immediate account suspension or termination without refund.

5. Third-Party API Integrations & Messaging Fees

  • API Providers: IVCRM integrates with third-party software providers (e.g., Meta WhatsApp API, DataForSEO, AI providers). You acknowledge that service availability depends on these third parties.
  • Direct Costs: Tenants are solely responsible for any usage-based API charges incurred through connected accounts (e.g., Meta conversation charges, AI token usage, SMS gateways).

6. Subscription Fees, Billing & Wallet Balances

  • Fees: Subscriptions are billed on a recurring monthly or annual basis as specified during account registration.
  • Wallet System: Credits purchased for credit-based features (e.g., AI Creative Suite, SEO credits, ad center features) are non-refundable and expire according to platform terms.
  • Non-Payment: Failure to process subscription payments may result in account suspension and restricted access to CRM tenant data.

7. Intellectual Property Rights

  • IVCRM Property: Insight Venture (Pty) Ltd retains all rights, title, and interest in IVCRM software, backend source code, brand assets, databases, and platform interfaces.
  • Tenant Data: You retain full ownership of all business data, customer lists, and content uploaded into your CRM instance. You grant IVCRM a limited license to host, process, and display this data solely as necessary to operate the platform on your behalf.

8. Multi-Tenancy & Data Segregation

IVCRM provides strict database-level multi-tenancy logical isolation. While IVCRM maintains stringent technical safety measures, tenants are prohibited from attempting to exploit application endpoints or access cross-tenant records. Any detected attempt to query outside authorized tenant scopes will result in immediate termination and potential legal referral.

9. Disclaimer of Warranties

IVCRM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. INSIGHT VENTURE (PTY) LTD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, UPTIME GUARANTEES, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR ENTIRELY IMMUNE TO SECURITY INTRUSIONS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW (INCLUDING SOUTH AFRICAN CONSUMER PROTECTION LAWS, GDPR, AND US STATE LAWS), INSIGHT VENTURE (PTY) LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO IVCRM IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Insight Venture (Pty) Ltd, its directors, employees, and agents from any claims, liabilities, damages, or costs (including legal fees) arising from your breach of these Terms, misuse of the platform, or violation of third-party rights (such as data privacy laws or spam regulations).

12. Termination

  • By Tenant: You may cancel your subscription at any time via your account settings.
  • By IVCRM: We reserve the right to suspend or terminate accounts immediately for breach of these Terms, non-payment, or security risks.
  • Post-Termination: Upon termination, access to your tenant dashboard will cease. Tenants are responsible for exporting their data prior to account cancellation.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to conflict-of-law principles. Any legal proceedings arising out of or in connection with IVCRM shall be subject to the exclusive jurisdiction of the South African courts.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or platform notification. Continued use of IVCRM after such updates constitutes acceptance of the modified Terms.